Frequently Asked Questions

If you cannot find an answer here, then please email info@artbykayur.com.

We prefer contact by email, but if this is not possible, call us directly at +61 (0) 426 191 341 for Australia or +011 61 426 191 341 for International.

We endeavour to respond to all emails and voicemails within 48-72 hours.

Artwork Registry & Authentication

Where do you register your artwork?

My Art Registry registers all Kayur's original photography, artwork, and any limited edition prints.

Will you provide a Certificate of Authenticity with my artwork?

All collectors receive a Certificate of Authenticity for Kayur's photography and artwork and the owner of a limited edition print, which confirms through a hologram system carrying a unique number that it is authentic and original work. For each limited printed edition you purchase, you will receive a set of 2 holograms; one for the reverse side of the artwork and one for the Certificate of Authenticity. The Certificate of Authenticity has been designed and provided to protect your limited edition print and artwork's security and genuineness and reduce the risk of forgery.

Do I need to register my artwork?

That is part of our customer service, and you need not register your artwork.

Printing

What is Giclée fine art printing?

If you are an art collector, you may already know that Giclée fine art printing is the gold standard for producing museum-level quality prints. The term connotes an artwork, a photograph, or a digitally produced work reproduced on an inkjet printer.

But what exactly is it? Giclée is a blend of French words; "gicleur," a technical term for a nozzle or jet, and "gicler" to spray out; the term — pronounced gee-klay — was initially coined by printmaker Jack Duganne in 1991.

Today, the use describes fine art printing using UV-resistant pigment-based archival quality inks manufactured on advanced inkjet printers. The nozzles of an inkjet printer spray a pattern of very fine drops onto the paper that later form the picture. Compared to other print technologies, Giclée printers create greater depth and richness to the final print, which helps create stunning vibrant artwork.

What are the types of paper and surfaces for printing?

All of Kayur's original photography prints are on world-renowned Hahnemühle Photo Rag® Ultra Smooth, 308gsm.

Made from 100% white cotton with its distinctive smooth and chalky feel, Kayur has carefully chosen to print his original photography on this paper, as it boasts a lightly defined felt structure and a very finely texture surface. As a result, each piece of artwork has a three-dimensional appearance and impressive pictorial depth. In addition, this paper's matt premium inkjet coating produces phenomenal age-resistant prints with brilliant colors, deep blacks, striking contrasts, and expert detail reproduction.

Indeed the valid reason why Kayur has chosen to print his photography on Hahnemühle Photo Rag® Ultra Smooth, 308gsm, is for potential centuries of stability, ensuring that many generations can enjoy a given piece - visually retained just as he prepared it.

Technical Information

After placing the order, is it possible to change the details?

It is not possible to change the details of your order once your artwork is ready in print. Change of delivery address is possible if your order has not yet been printed or dispatched by writing to info@artbykayur.com

How do I order custom print sizes?

If you're unable to find a suitable size for the artwork, this would be considered a bespoke size. To order a custom-made size artwork, please get in touch with us via email info@artbykayur.com to enquire about the dimensions you require, and we can then confirm whether this custom size is possible.

Do you offer custom Canvas prints?

Yes, to order a bespoke Canvas, please get in touch with us via email info@artbykayur.com to enquire about the dimensions you require, and we can then confirm whether this is possible.

Frames

Are your prints supplied with a frame, or do you provide a framing service?

Unfortunately, the frame is neither included nor do we offer the framing service for the artwork at this time

We recommend framing artwork according to your taste and the room's interior design you plan to install. It also involves you in the creative process. Choosing your frame allows you to put a personal touch on the artwork you have purchased, making it even more precious. It also gives you the freedom to choose how much to spend on the frame and whether you want to use an antique or modern frame. You can also streamline it with your environment.

We highly recommend that you contact a professional/certified picture framer to help you create a beautiful custom-made frame to house your artwork.

Product Care

Are there any care instructions for the images?

We recommend extra care when handling your artwork due to the delicacy of printed paper/surface.

Wherever possible, do not touch any area of the pigment ink on the artwork (yes, even with wearing gloves), though wearing gloves is still a good idea but only handle your prints at the margin where there is no pigment. The alternative recommendation is to hold it with clean hands in a cool, dry environment.

Your best chance at achieving a long life for your print is keeping it dry, cool, and out of direct sunlight. Big swings in temperature and humidity aren't good so avoid them if you can.

You can also spray your print with a clear protective spray such as Hahnemuhle Protective Spray for extra protection. This is super easy to apply, invisible seals the printed surface, and gives at least some additional protection against dirt, fingerprints, moisture, and UV light.

We recommend framing our images behind glass or perspex, which provides the ultimate physical protection for it. But be sure to discuss archival options with your framer before doing so, as cheaper quality frames often include non-archival glue/acids that can damage your print over time.

Turnaround Times & Packaging

How quickly are the prints’ turnaround?

For orders through our website, we offer an efficient service, and the turnaround time is within 48-72 hours on the day.

Production time is around 3-5 working days.

Canvas' has a production time of around 5-7 working days.

Order placed before 1 pm is considered the first working day.

When an order containing two products with different production times, the overall production time will be longer.

While we are usually exceptional on our turnaround times, this is a timeframe we endeavour to stick to but unfortunately not guarantee how long an order may take, especially during peak times.

Where a factor beyond our reasonable control causes delay, we will not be responsible for any loss suffered but will always do our best to assist customers where possible.

How will my prints, canvas wraps, and mounted prints be packaged?

Any artwork smaller than 20" will be sent flat in a cardboard envelope or box with rigid protective packaging.

Artwork larger than and including 20" will be sent in purpose-made tubes depending on the size and quantity of order.

All canvases are packaged in bespoke size corrugated cardboard boxes with protective corners and individual wrapping to ensure they arrive safely.

Delivery & Shipping

What are the shipping costs?

Australia Wide Standard Delivery Tracked & Signed (14 days).

Rest of the World Standard Delivery Tracked & Signed £35.00 (21 days)

All deliveries by our dedicated courier service (Australia Post)

Do I need to sign for my parcel?

Yes, all parcels need to be signed for by somebody at your delivery address

What about delayed delivery?

We work very closely with our local Australia Post representatives, who are great at helping us find out more information about your artwork. If you are concerned, please get in touch, and we can investigate this further for you and try to resolve any issues. Please note that while we ensure delivery within 14-21 days (depending on your location), this service is not guaranteed. Unfortunately, we cannot vouch that the courier service can not be held liable for any consequential losses incurred due to delayed deliveries.

Do you deliver outside of Australia?

Yes, we offer a International delivery option at the checkout.

My Account

Where can I find my invoices?

Your confirmation email is the invoice for your order.

We do not include any paper invoices, so please ensure to keep a copy of your confirmation email for your records either in a saved or printed format.

Can I send my order directly to another address?

Yes, by providing the required delivery address at the checkout. We then print, package, and deliver the order directly to the desired destination. We never include paper invoices in any of our parcels; ensure you have your email address at the checkout, as your confirmation email will be your order invoice.

Returns & Issues

What happens if my artwork don’t arrive?

If after 14-21 working days your artwork doesn't arrive, please get in touch. If the artwork is confirmed lost with the couriers, we will re-print and dispatch your order free of charge. We will always do our best to resolve any problems or queries as quickly as possible to ensure your ordering experience is smooth and hassle-free.

What happens if my artwork is damaged in transit?

All artwork is inspected before dispatched.

As a company policy, a full inspection is in a protocol for all artworks before dispatch. However, in the improbable event that your artwork gets damaged in transit, please notify us within 24 hours of receipt. We will then investigate the issue and contact the couriers. Please notify us of your order number from the confirmation email by writing to info@artbykayur.com. You should also attach a couple of images of the damaged artwork and/or packaging, and we will respond with a resolution.

What if I have not received my confirmation email?

he system automatically issues a confirmation email for your order, and it is necessary. For any reason, if the email confirmation is missing, please check your email programme as it may have mistakenly classified it as spam, and your confirmation email could be in your junk folder. However, if you are unsure, please give us a call or email info@artbykayur.com, and we can confirm if your order is live and resend your confirmation for you.

I’m not happy with my order will you refund me?

If you are not completely happy with your artwork, we would be glad to receive the order back and investigate this further for you. Should you wish to return the order to us, then please email info@artbykayur.com for details of our return address.

Contact & Opening Times

What are your opening hours?

We are open Monday to Friday between 9:30 am and 5:30 pm (AEST)

Our customer support team is also available Monday to Friday from 9:30 am to 5:30 pm for telephone inquiries and emails - our phone number is +61 (0) 426 191 341, and the email is info@artbykayur.com.

Environment

Are you environmentally friendly?

We aim to reduce waste and CO2 emissions and offer more environmentally friendly products.

The Forest Stewardship Council (FSC) is an independent body advocating the responsible management of the planet's forests. Our artwork is printed on FSC certified paper, meaning we meet the council's strict requirements for responsible and sustainable printing. You can therefore purchase our products knowing that you're doing right by the environment. All of our packaging cartons are made from a minimum of 75% recycled material and are fully recyclable. View our Eco Friendly Policy for more information about how we try to protect the planet.